case study 1187
after reading Ch. 1 in Griffith and Goodwin (2013), in no less than three pages, please address the following case questions from â€œCase: Confrontation vs. Cooperationâ€ (p. 13):
- â€œShould Joe take a positional bargaining approach by apologizing for the rudeness and inconvenience but hold firm to the storeâ€™s policy?
- Or should he seek a win/win by accepting the return, even though it goes against the store policy, in exchange for restoring Mariaâ€™s goodwill and the hope of gaining repeat business?
- Is there a third approach?
- Which approach would you use?
- If you select an alternative approach or combination of the two, defend your position.â€
Your paper should be in APA style, with a Title and References page. At minimum, you should cite the class textbook and at least two other academic sources to support your claims. No Abstract is needed.
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BOOK:Griffith, D., & Goodwin, C. (2013). Conflict survival toolkit: Tools for resolving conflict at work (2nd ed.). New York: Pearson. (ISBN-13: 9780132741057)