Communication in Healthcare

“To be human is to communicate” (Moss, 2008, p.1).

A poignant but comprehensible statement explored and developed continuously in our society today. May it be via technological advances or new applications of theories, communication and its significance is imminent. A concept which of late has been portrayed via our second KSPPD module.
Thus far I have ignorantly disregarded the importance of external factors in consideration of healthcare. A new-found understanding that this module has provided me with.

I have therefore chosen to utilize the Johns model (1994) to reflect upon how my understanding of healthcare has been impacted from a patient‘s point of view.

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Description
My personal, “outstanding” experience took place when I was fifteen years old. I was admitted to hospital to undergo investigations citing a probable appendectomy. I remember indisputably the health care professional (HCP) that was responsible for my initial care that day. Primarily how he confirmed that I would in fact be admitted for an appendectomy.
Having been sent to the accident and emergency (A&E) department I was in a fast paced environment. An aspect I felt impacted the seemingly initial abrupt way in which I was communicated with.
In what felt a blur the HCP had examined me, discussed my signs and symptoms with my parents and had left to further consult with a colleague. On returning he confirmed that I would be admitted to hospital to have the operation. Briefly explaining what would happen next before leaving again to gather documentation.
During the duration of time he had left I began to feel scared and anxious about what would lie ahead. I could feel myself getting distressed, an emotion I tried to hide unsuccessfully. And hence when the …

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…OR, R.T., 2014. Therapeutic relationship and client collboration. In: B.A. BOYT SCHELL, G. GILLEN and M.E. SCAFFA, eds.. Willard and Spackman’s occupational therapy. 12th edn. Philadelphia: Lippincott Williams and Wilkins.

NORTHOUSE, L.L. and NORTHOUSE, P.G., 1998. Health Communication: Strategies for Health Professionals. 3rd ed. Stamford: Prentice Hall.