letter to your insurance carrier

As the general manager of a resort property, you have been notified by a maid from the housekeeping department that she witnessed a guest pouring water on a restroom floor and then laying down in it—pretending he or she had fallen and was hurt.

Since you have not been officially notified of this incident by security and the department administrator, you have not yet heard the guest’s version of the events, as it was communicated to the officials.

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You plan to send a letter to your insurance carrier to describe the situation in place. Describe the type of information you will need to include in the letter. What should the insurance company be notified of, and how are you going to manage this situation with in-house staff?

Your response must be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

  • Textbook:Barth, S. C. (2012). Hospitality law: Managing legal issues in the hospitality industry (4th ed.). Hoboken, NJ: Wiley.